Privacy & Cookies
The Wrea Head Hall Hotel only collects necessary basic personal data about you in order to provide a service to you. This includes but is not limited to name, address, email, phone number and may, under certain circumstances, include dietary requirements and other information, only if such details are required by us in the course of providing our services to you in the normal course of our business.
Who We Are
Wrea Head Hall Hotel is the data controller responsible for the personal information you provide to us.
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Information We Collect
Depending on how you interact with us, we may collect:
- Your name
- Postal address
- Telephone number
- Email address
- Reservation details
- Payment information (processed securely through our payment providers)
- Dietary requirements and allergy information where required for your stay
- Special requests relating to your booking
- Communications you send to us
- Website usage information collected through cookies (where consent has been provided)
We only collect personal information that is necessary to provide our services.
How We Collect Your Information
We collect information when you:
- Make a reservation through our website, by telephone or by email
- Stay at Wrea Head Hall Hotel
- Contact us with an enquiry
- Complete forms on our website
- Subscribe to our newsletter or marketing communications
- Browse our website
Why We Use Your Information
We use your personal information to:
- Manage and confirm your reservation
- Provide accommodation, dining and hospitality services
- Process payments
- Respond to enquiries and requests
- Meet dietary, accessibility or special requirements
- Comply with legal and regulatory obligations
- Improve our services and customer experience
- Send marketing communications where you have provided your consent or where permitted by law
Our Lawful Basis for Processing
We process your personal information under one or more of the following lawful bases:
- Contract – where processing is necessary to fulfil your reservation or provide our services.
- Legal obligation – where we must comply with legal or regulatory requirements.
- Legitimate interests – to operate, improve and protect our business and services.
- Consent – where you have chosen to receive marketing communications or accepted non-essential cookies.
Where we rely on your consent, you may withdraw it at any time.
Marketing Communications
If you choose to receive marketing from us, we may occasionally send you information about special offers, events, seasonal promotions and news relating to Wrea Head Hall Hotel.
You can unsubscribe at any time by:
- Clicking the unsubscribe link included in our emails.
- Emailing us at sales.reservations@wreaheadhall.co.uk.
- Contacting a member of our team.
We will never sell your personal information to third parties for marketing purposes.
Sharing Your Information
We may share your personal information with trusted third-party providers where necessary to operate our business, provide our services, analyse website usage, and deliver advertising. These may include:
- Secure payment processors
- Booking and reservation systems
- Website hosting providers
- IT support providers
- Email marketing providers
- Analytics and advertising providers (including Google)
- Professional advisers
- Government or regulatory authorities where required by law
All third parties are required to process your personal information securely, only for the purposes for which it has been provided, and in accordance with applicable data protection laws.
International Transfers
Where any of our service providers process personal information outside the United Kingdom, we ensure that appropriate safeguards are in place in accordance with UK GDPR.
How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected.
Financial and accounting records may be retained for up to seven years in order to comply with legal obligations.
Marketing information will be retained until you withdraw your consent or unsubscribe from our communications.
When your information is no longer required, it will be securely deleted or anonymised.
Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
Access to personal information is restricted to authorised employees and trusted service providers who require it to carry out their duties.
Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, understand how visitors use our website, measure website performance, and support personalised and non-personalised advertising where you have provided your consent.
Some cookies are essential for the website to function correctly. Others, including analytics and marketing cookies, are only placed where you have given your consent through our cookie banner.
You can change or withdraw your cookie preferences at any time through our cookie settings or by adjusting your browser settings.
For further information, please refer to our Cookie Policy.
Google Advertising, Analytics and Cookies
We use Google services, including Google Ads and Google Analytics, to help us understand how visitors use our website, measure the effectiveness of our marketing, and, where you have provided your consent, deliver personalised and non-personalised advertising.
When you consent to marketing or analytics cookies through our cookie banner, Google may process certain information, including cookies, online identifiers and website usage information, for advertising measurement, analytics, conversion tracking and ads personalisation in accordance with your consent choices.
You can change or withdraw your cookie preferences at any time using the cookie settings available on our website.
For more information about how Google processes business data, please visit Google's Business Data Responsibility page:
Your Rights
Under the UK GDPR, you have the right to:
- Be informed about how your personal information is used.
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where applicable.
- Request restriction of processing in certain circumstances.
- Object to processing where applicable.
- Request a copy of your information in a portable format.
- Withdraw your consent where processing is based on consent.
- Not be subject solely to automated decision-making where applicable.
To exercise any of these rights, please contact us at sales.reservations@wreaheadhall.co.uk.
CCTV
For the safety and security of our guests, visitors, employees and property, CCTV operates in selected public areas of Wrea Head Hall Hotel.
Recordings are used for security, crime prevention, health and safety and the protection of our guests, staff and premises.
Access to CCTV recordings is strictly controlled and footage is retained only for as long as necessary unless required for legal or investigative purposes.
Complaints
If you have any concerns about how we have handled your personal information, please contact us in the first instance at:
Email: sales.reservations@wreaheadhall.co.uk
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Information Commissioner's Office (ICO)
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.
Any updates will be published on this page together with the revised "Last updated" date.
Last updated: 16 July 2026